Privacy Policy

Last updated: August 28, 2026

Overview

Preferred Home Improvement, LLC. ("we," "us," "our," or "Preferred Home Improvement") respects your privacy. This policy explains what information we collect through our website at yourphibuilds.com and how we use and protect it. By using our website or contacting us, you agree to the practices described here.

Information We Collect

We collect information you voluntarily provide when you request an estimate, schedule a consultation, or contact us. This may include:

• Your name, phone number, and email address
• Your property location or ZIP code
• Your project type, timeline, and project description
• Your preferred contact method and any other details you choose to share

We may also collect standard technical information automatically, such as your browser type, device, and the pages you visit, to help us improve the website.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and discuss your project
• Prepare and review estimates and consultation requests
• Schedule and coordinate project-related communication
• Provide the services and information you request

We do not sell your personal information to third parties.

Text Message (SMS) and Email Communication

When you provide your phone number or email address, you consent to be contacted by Preferred Home Improvement using those methods for purposes related to your inquiry or project. This may include appointment reminders, project updates, estimates, and other service-related communication.

For SMS text messages: By providing your mobile number, you agree to receive text messages from Preferred Home Improvement. Message and data rates may apply. Message frequency varies based on your project and communication needs. You can opt out of text messages at any time by replying STOP to any message. For help or support, reply HELP or contact us at (423) 813-0366.

For email: You can unsubscribe from email communication by using the unsubscribe link included in our messages or by contacting us at info@yourphibuilds.com.

We will not send marketing messages without your consent where consent is required. You may withdraw your consent at any time using the opt-out methods above or by contacting us.

How We Protect Your Information

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your information only as long as needed to respond to your inquiry, provide our services, and meet legal or business record-keeping requirements.

Sharing Your Information

We may share your information with service providers who help us operate our business, such as the platforms we use to manage inquiries and communication. These providers are obligated to keep your information confidential and use it only to provide services on our behalf. We may also disclose information when required by law.

Your Choices

You can choose not to provide certain information, though it may limit our ability to respond to your inquiry or prepare an estimate. You may request access to, correction of, or deletion of your personal information by contacting us.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

• Phone: (423) 813-0366
• Email: info@yourphibuilds.com
• Address: 3775 Georgetown Rd, Suite 2, Cleveland, TN 37312